Subject Access Request Patient Information

Subject Access Request

You are allowed to see what is written about you at your Doctors surgery. We call this a “Subject Access Request”. If you want a copy of your information you can request this by completing the Access to Medical Records form.

Your parents or guardian can request access to your medical records if you’re under 16. But if you are 13 or older, you may be classed as being competent and you may be able to do this yourself

Who can and cannot Complete a Subject Access Request (SAR)?

Competent Patients

Competent patients may apply for access to their own records or authorise third-party access to their records.

Children

Children and young people may also apply in the same manner as other competent patients and the practice will not automatically presume a child or young person has capacity under the age of 16.

However, those aged 13 or over are expected to have the capacity to consent to medical information being disclosed.

Parents

Parents may apply to access their child’s health records so long as it is not in contradiction to the wishes of a competent child.

Individuals with a Responsibility for Adults who lack Capacity

Individuals with a responsibility for adults who lack capacity are not automatically entitled to access the individual’s health records. The practice will ensure that the patient’s capacity is judged in relation to particular decisions being made.

Next of Kin

Next of kin have no rights of access to health records.

Police

Police are not able to access health records without first obtaining a court order or warrant. However, health professionals at the practice may disclose relevant information to the police if the patient has consented or if there is an overriding public interest.

Solicitors and Insurance

Solicitors and insurance companies in most cases will provide the patients with signed consent to release information held in their health records. The Crown will ensure that patients are fully aware of the information being provided to the solicitor and need our own consent back to proceed with the request.

If the Practice agrees to your Subject Access Request (SAR)

If the practice agrees to your SAR, we will respond within one month and include all the data which has been requested, providing all the data we hold is regarded as acceptable to release.

If the Practice Declines your Subject Access Request (SAR)

The practice can decline a SAR under the GDPR regulations. However we will justify why it has been declined within the one-month deadline and explain how you can complain against our decision. There are many reasons for declining such as the data has not changed since a previous request was made, or if it would cause harm to your or anyone else mentioned in your records.

One Month Deadline

The practice can inform you that we require extra time, for example, when the practice decides it will take longer than a month to collate and supply the data. In this case, we will tell you this within the usual one month deadline and we have up to an additional two months to provide the information.

When can the Practice Charge?

The practice can apply certain charges for repeat requests and for unfounded or excessive requests.

If you would like to submit a Subject Access Request, please complete our Form and return to the practice either in person or via email at [email protected]

Weve have been advised that the current IT disruption is likely to run into next week, we are working hard to continue to provide a safe service for our patients. However this is difficult as we have limited access to medical records. We anticipate the issue will lead to an increased demand to our services going into next week. We kindly ask for your patience when calling as we will be dealing with a high demand in calls.

What this means for you:

We are unable to book or rearrange any appointments currently.
We cannot access medical records to give out test results.
New medication and repeat prescription requested will be delayed.
The staff at the crown will assist with interim solutions and provide options on alternative care.
We understand the inconvenience this may cause and we appreciate your patience and understanding. Your health and wellbeing is our priority and we are doing everything we can to restore service as normal as soon as possible.
Many Thanks
Crown Medical Practice